Privacy Policy

Effective Date: October 5, 2026 · Last Updated: October 5, 2026

This Privacy Policy explains how The HearMax Centre Ltd ("HearMax Centre", "we", "our", "us") collects, uses, stores, shares and protects your personal information when you visit our website at hearmaxcentre.com, submit a contact form or appointment request, message us on WhatsApp or email, or otherwise communicate with us.

By using our website or contacting us, you consent to the practices described in this policy.

HearMax Centre complies with the Nigeria Data Protection Regulation (NDPR) and applies healthcare-grade care to all health information you share with us.

1. Information We Collect

1.1 Information you give us

• Contact details — name, phone number, email address
• Appointment details — service of interest, preferred date and time, and any additional information you include in a booking or contact form
• Communication content — messages you send us through WhatsApp, email, phone or our website forms
• Health information — only where you choose to share it (for example, details about hearing or speech concerns) so that we can respond to your enquiry or prepare for your visit

We only ask for what we need to respond to you and arrange your care.

1.2 Information collected automatically

• Usage data — pages visited, pages viewed, browser type, device type and approximate location (city/region)
• Cookies and analytics — small text files and analytics tools that help us understand how the website is used and improve it

You can disable cookies in your browser settings. The website remains usable with cookies disabled.

2. How We Use Your Information

We use your information to:

• Respond to enquiries sent through contact forms, WhatsApp, email or phone
• Process and confirm appointment requests
• Prepare for and deliver assessments, therapy and other services you book
• Send appointment confirmations and reminders
• Improve our website, services and content
• Meet legal and regulatory obligations

We do not sell, rent or trade your personal information.

3. Health Information

Health information you share (hearing concerns, speech and language concerns, test-related details or similar) is treated as sensitive personal data. It is:

• Used only to respond to your enquiry, prepare for your appointment, or deliver care you have requested
• Stored securely with access limited to authorised HearMax Centre staff involved in your care or administration
• Never used for marketing without your separate consent

4. How We Share Information

We share your information only when necessary:

• With your consent — for example, when you ask us to refer you elsewhere
• With service providers — hosting, email and form-delivery providers who process data on our behalf under confidentiality obligations
• With authorities — where required by law, regulation or court order

We do not share your health information with advertisers or third parties for their own use.

5. WhatsApp and Phone Communication

When you contact us on WhatsApp, phone or email, your messages are handled by those platforms under their own privacy policies, as well as ours. We use what you send only to handle your enquiry and your care. Please avoid sharing highly sensitive information through ordinary messaging channels if you would prefer not to.

6. Data Retention

• Enquiry and booking records — kept for as long as needed to handle your request and for our reasonable administrative records afterwards
• Client records — kept for the period required for healthcare and professional record-keeping purposes
• Marketing lists — kept until you unsubscribe or ask us to remove you

When information is no longer required, we delete it or anonymise it securely.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your personal information, subject to legal record-keeping requirements
• Withdraw consent for marketing communications at any time
• Object to or restrict certain processing of your information

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable period.

8. Cookies and Analytics

We use cookies and/or analytics tools to keep the site working and to understand usage (for example, which pages are visited most). Analytics data is aggregated and does not identify you personally. You can opt out of cookies through your browser settings.

9. Data Security

We take reasonable technical and organisational measures to protect your information — including access controls, limited staff access and secure storage practices. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we review our practices regularly.

10. Children's Information

Our services often involve children, but this website is not directed at children. Where a parent or guardian submits information about a child (for booking a paediatric assessment or therapy), that information is used only to arrange and deliver the requested service and is given the same protection as adult health information.

11. External Links

Our website may link to third-party sites (such as Google Maps or social media). Their privacy practices are governed by their own policies, not ours.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with a revised "Last Updated" date.

13. Contact Us

For any question about this policy or your information:

• Email: [email protected]
• General enquiries: [email protected]
• Post: The HearMax Centre Ltd, Suite 5, Al-Barakah Plaza, Favos Junction, New Bodija, Ibadan, Oyo State, Nigeria